:root {
  --ink: #1a2230;
  --ink-soft: #5b6675;
  --line: #e2e6ec;
  --line-soft: #eef1f5;
  --bg: #f7f8fa;
  --card: #ffffff;
  --brand: #2b5d8a;
  --brand-dark: #1f456b;
  --brand-soft: #e8f0f7;
  --green: #1f7a4d;
  --green-soft: #e3f1ea;
  --amber: #9a6a16;
  --amber-soft: #fbf0d8;
  --red: #b23a30;
  --red-soft: #f8e4e2;
  --radius: 10px;
  --shadow: 0 1px 2px rgba(26,34,48,.06), 0 4px 16px rgba(26,34,48,.05);
  font-synthesis: none;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  background: var(--bg);
  color: var(--ink);
  font-size: 15px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

h1, h2, h3 { margin: 0 0 .4em; font-weight: 650; letter-spacing: -0.01em; }
h1 { font-size: 1.5rem; }
h2 { font-size: 1.15rem; }
h3 { font-size: 1rem; }
a { color: var(--brand); text-decoration: none; }
a:hover { text-decoration: underline; }

.topbar {
  background: var(--card);
  border-bottom: 1px solid var(--line);
  padding: 0 20px;
  height: 58px;
  display: flex;
  align-items: center;
  gap: 18px;
  position: sticky; top: 0; z-index: 20;
}
.brand {
  font-weight: 700; font-size: 1.05rem; letter-spacing: -.02em;
  display: flex; align-items: center; gap: 9px;
}
.brand .dot {
  width: 11px; height: 11px; border-radius: 3px;
  background: linear-gradient(135deg, var(--brand), var(--green));
  display: inline-block;
}
.topbar .spacer { flex: 1; }
.topbar .who { color: var(--ink-soft); font-size: .9rem; }

.wrap { max-width: 1180px; margin: 0 auto; padding: 24px 20px 60px; }
.narrow { max-width: 640px; }

.card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 22px;
  margin-bottom: 18px;
}

label { display: block; font-size: .85rem; font-weight: 600; color: var(--ink); margin: 14px 0 5px; }
label .req { color: var(--red); margin-left: 2px; }
.hint { font-size: .8rem; color: var(--ink-soft); font-weight: 400; margin-top: 3px; }

input[type=text], input[type=password], input[type=number], input[type=date],
input[type=email], select, textarea {
  width: 100%;
  padding: 9px 11px;
  border: 1px solid var(--line);
  border-radius: 8px;
  font: inherit;
  color: var(--ink);
  background: #fff;
  transition: border-color .15s, box-shadow .15s;
}
input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: var(--brand);
  box-shadow: 0 0 0 3px var(--brand-soft);
}
textarea { min-height: 88px; resize: vertical; }

.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  padding: 9px 16px; border-radius: 8px; border: 1px solid transparent;
  font: inherit; font-weight: 600; cursor: pointer;
  background: var(--brand); color: #fff; transition: background .15s, transform .05s;
}
.btn:hover { background: var(--brand-dark); }
.btn:active { transform: translateY(1px); }
.btn.ghost { background: #fff; color: var(--ink); border-color: var(--line); }
.btn.ghost:hover { background: var(--line-soft); }
.btn.sm { padding: 6px 11px; font-size: .85rem; }
.btn:disabled { opacity: .55; cursor: not-allowed; }

.tag {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 2px 9px; border-radius: 20px; font-size: .76rem; font-weight: 600;
  background: var(--line-soft); color: var(--ink-soft);
}
.tag.green { background: var(--green-soft); color: var(--green); }
.tag.amber { background: var(--amber-soft); color: var(--amber); }
.tag.red   { background: var(--red-soft);   color: var(--red); }
.tag.brand { background: var(--brand-soft); color: var(--brand-dark); }

.pill-row { display: flex; gap: 8px; flex-wrap: wrap; }

table { width: 100%; border-collapse: collapse; font-size: .9rem; }
th, td { text-align: left; padding: 10px 12px; border-bottom: 1px solid var(--line-soft); }
th { font-size: .76rem; text-transform: uppercase; letter-spacing: .04em; color: var(--ink-soft); font-weight: 700; }
tbody tr { cursor: pointer; }
tbody tr:hover { background: var(--brand-soft); }

.grid-kpi { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 14px; }
.kpi {
  background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 16px 18px;
}
.kpi .v { font-size: 1.7rem; font-weight: 700; letter-spacing: -.02em; }
.kpi .l { font-size: .8rem; color: var(--ink-soft); margin-top: 2px; }

.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--line); margin-bottom: 18px; flex-wrap: wrap; }
.tab {
  padding: 9px 15px; cursor: pointer; font-weight: 600; font-size: .92rem;
  color: var(--ink-soft); border-bottom: 2px solid transparent; margin-bottom: -1px;
}
.tab.active { color: var(--brand); border-bottom-color: var(--brand); }
.tab:hover { color: var(--ink); }

.toast {
  position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%);
  background: var(--ink); color: #fff; padding: 11px 18px; border-radius: 9px;
  font-size: .9rem; box-shadow: var(--shadow); z-index: 100; max-width: 90vw;
  opacity: 0; pointer-events: none; transition: opacity .2s, transform .2s;
}
.toast.show { opacity: 1; transform: translateX(-50%) translateY(0); }
.toast.err { background: var(--red); }

.modal-bg {
  position: fixed; inset: 0; background: rgba(26,34,48,.45);
  display: none; align-items: flex-start; justify-content: center; z-index: 50;
  padding: 40px 16px; overflow-y: auto;
}
.modal-bg.show { display: flex; }
.modal {
  background: #fff; border-radius: 12px; max-width: 720px; width: 100%;
  box-shadow: 0 20px 60px rgba(26,34,48,.25); padding: 24px;
}
.modal-head { display: flex; align-items: flex-start; gap: 12px; margin-bottom: 6px; }
.modal-head .spacer { flex: 1; }
.x { cursor: pointer; color: var(--ink-soft); font-size: 1.4rem; line-height: 1; border: none; background: none; }

.kv { display: grid; grid-template-columns: 160px 1fr; gap: 6px 14px; font-size: .9rem; margin: 12px 0; }
.kv dt { color: var(--ink-soft); }
.kv dd { margin: 0; }

.events { border-left: 2px solid var(--line); padding-left: 14px; margin-top: 10px; }
.event { margin-bottom: 12px; font-size: .88rem; }
.event .meta { color: var(--ink-soft); font-size: .78rem; }
.event.comment .body { background: var(--brand-soft); padding: 8px 11px; border-radius: 8px; margin-top: 3px; }

.muted { color: var(--ink-soft); }
.center { text-align: center; }
.row { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; }
.split { display: flex; gap: 18px; }
.split > .main { flex: 1; min-width: 0; }
.split > .side { width: 280px; flex-shrink: 0; }
.sla-bad { color: var(--red); font-weight: 600; }

.timers { margin-top: 16px; border-top: 1px solid var(--line); padding-top: 12px; }
.timer-row { display: flex; align-items: center; justify-content: space-between; padding: 6px 0; }
.timer-label { font-size: .85rem; color: var(--ink-soft); font-weight: 600; }
.timer-val { font-size: 1.05rem; font-weight: 700; letter-spacing: -.01em; }

@media (max-width: 780px) {
  .split { flex-direction: column; }
  .split > .side { width: 100%; }
  .kv { grid-template-columns: 1fr; gap: 2px 0; }
  .kv dt { margin-top: 8px; }
  th.hide-sm, td.hide-sm { display: none; }
}